App / Casino
These terms set out the rules that apply when you open and use your cbk66 account — covering access, transactions, and your responsibilities as a member. Access to our platform depends on your local law and eligible regions, so read these terms carefully before you start.
When you create an account with us, you agree to the terms set out on this page. They govern every action you take — logging in, depositing through bKash or Upay, browsing game categories, and contacting support. We update these terms when our services or compliance requirements change, and the version published on this page is always the one in effect. If you continue using your account after an update, that counts as acceptance of the revised terms. Access to our platform is subject to your local law and the eligible regions we serve. We do not represent that everything on this site is available or lawful in every location. You are responsible for checking whether using this service is permitted where you are. Transactions processed through bKash and Upay are subject to those providers' own terms in addition to ours. Where a conflict arises between our terms and a payment provider's terms on a transaction matter, we will tell you which applies. These terms are written in English. Any translated version is for convenience only; the English text controls where there is a difference.
Understanding where our terms apply — and where they stop — saves confusion later. The four areas below define the boundary clearly.
These terms cover everything related to your cbk66 account: registration, login, session activity, and any action taken while signed in. Shared or transferred accounts are not permitted under any circumstances.
Deposits and withdrawals processed through bKash, Upay or any other supported method fall within these terms. Transaction limits, verification steps and processing conditions are shown in your account wallet area.
Game categories, lobby content, promotional notices and support articles published on cbk66 are covered. We may update or remove content at any time without prior notice to individual members.
Payment providers like bKash and Upay, and game studios that supply content, operate under their own separate terms. Our terms do not override theirs, and we are not liable for their independent service decisions.
You have practical options available whenever a question about your account or our terms comes up. Start by opening your signed-in account area — transaction history, deposit records and account details are all accessible there without contacting support first. If something looks incorrect, you can submit a correction request directly through the account settings page; we review and respond to those requests in the order they arrive. For questions that go beyond self-service — such as a dispute over a transaction processed through bKash or Upay, or a request to close your account — our support team is the right path. Raise the question through live chat or the contact form and include your account reference so the team can locate your record without delay. You can also request a summary of the data we hold on your account; that request goes through the same support route.
Your full transaction history and account activity log are visible inside your signed-in account area. Check there first before raising a query — most record questions can be answered without contacting support.
If your registered name, contact details or wallet information needs updating, use the account settings page. Some changes require identity verification before they take effect, as shown in the form.
For anything outside self-service — a disputed bKash transaction, an access issue, or a terms clarification — contact us through live chat or the contact form with your account reference ready.
You can request closure of your account at any time through support. Pending transactions and outstanding wallet balances are handled before closure is finalised, following the steps shown in the account closure process.
These are the published routes for policy and account queries. We do not operate undisclosed channels, and we do not commit to response windows we have not verified.
Open the chat widget from any page while signed in. Have your account reference ready so the team can pull up your record immediately.
Submit a written query through the contact form on the site. Include a clear description of your question and your account email so we can route it correctly.
The help centre covers common policy questions, wallet steps and account actions. Check it before submitting a request — many terms questions are answered there in full.
We keep the data we collect to what is needed to run your account, process transactions and maintain compliance. Here is how each area works in practice.
We hold account and transaction records for as long as your account is active and for the period required by applicable compliance rules after closure. You can request a summary of what we hold through the support contact form.
We use cookies to keep your session active and to understand how the site is used. Cookie preferences can be managed through your browser settings. Disabling certain cookies may affect how your account page loads.
Your account is protected by the login credentials you set. We do not ask for your password through chat or email. If you think your account has been accessed without your permission, contact support immediately via live chat.
If you want to query how your data is used, request a correction, or ask about account closure, send the request through the contact form with your account reference. We handle each request individually.
Straightforward answers to the questions we hear most often about how these terms work.
Yes, if you are in Bangladesh and your region is eligible, these terms apply from the moment you create an account. Access depends on local law in your location, so check that using this service is permitted where you are before registering.
We publish the updated terms on this page. If you keep using your account after an update, that is treated as acceptance. We recommend checking this page periodically, especially if you receive a notification about a policy change.
Open a support request via live chat or the contact form and include your account reference and the transaction details. We will review the record and coordinate with the relevant payment provider if the dispute requires their involvement.
Yes. Submit a data summary request through the contact form with your account email and reference. We will compile the relevant account and transaction data and respond through the same channel.
Contact support through live chat or the contact form to start the closure process. Any pending wallet balance or open transactions are resolved first. The steps are shown clearly once you raise the request with the team.
The studios that supply game content to our lobby — including JDB and Habanero — operate under their own separate terms for the titles they provide. Our account terms govern your relationship with cbk66; those studios' terms govern the game content itself.